About us

Three Counties Pools and Spas Ltd registered office is Units 2-4 Burcott Business Park, Burcott Road, Hereford, Herefordshire, HR4 9JQ. Company Registration number; 5721474 and VAT number 878819157.

Trading Hours

Our showroom and telephone hours are manned Monday to Saturday 9am to 5pm from March till September and Monday to Friday 9am to 5pm, Saturday 9am to 1pm from October till March.

The Contract between us

We must receive payment for the whole price of the goods that you order before your order is accepted. Once payment has been received by us we will confirm your order has been accepted by sending an order confirmation email to the email address provided on your order. Our acceptance of your order brings into existence a legally binding contract between us.

Price

  1. The prices payable for goods that you order are set up on our website
  2. You will be required to pay extra for delivery and it may not be possible for us to deliver to some locations. The delivery charges are set out in our website.

Returns of goods

  1. You can return your goods to us at any time up to the end of the seventh working day from the date you receive your goods.
  2. To arrange a return call the showroom on 01432 273636 or email sales@tubland.co.uk
  3. Goods must be unopened and in a re-saleable condition
  4. Returns to be made by our official carrier and cost of carriage must be charged to you
  5. Refunds will be made within 28 days of receipt of goods to us to your original payment card. You will be notified by email when we receive the goods.
  6. Any goods returned after the initial seven day period is entirely at the discretion of Three Counties Pools and Spas. A 20% restocking fee will be charged in addition to the recovery of postage charges

 

Cancellation by us

1. We reserve the right to cancel the contract between us if:

1.1 We have insufficient stock to deliver the goods
1.2 We do not deliver to your area
1.3 One or more of the goods you ordered was listed incorrectly due to a typographical error or an error in the pricing information received by us by our suppliers

2. If we do cancel your order then we will notify you by email and will credit your account with the sum deducted by us from your credit or debit card as soon as possible but in any event within 28 days of your order.

Delivery

  1. We will deliver the goods to the address provided by you at the time of order
  2. Our standard delivery time is two to five working days from order processing. We always aim to get your delivery to you on time but will not be held liable for any late delivery beyond our control.

 

Shortages and Damaged Products

  1. Any shortages or damaged products must be reported to Three Counties Pools & Spas within 48 hours of delivery on 01432 273636 or to sales@tubland.co.uk where a member of our team will handle your issue.

Complaints

Whilst we aim to deliver the very best service we can, we will happily listen to any complaints you may have. We would urge you to write to us or email you complaint, but we are also happy to deal with complaints via phone.